NEED HELP ? - Call : +44 (0)1245 428500 or email :
OFFICE HOURS : 9:00am - 5:30pm GMT/BST Monday to Friday

Help & FAQs

Rayleigh Instruments - Help and FAQ

Why buy from Rayleigh Instruments?

We have been successful trading since we were established in 1964. We offer full after sales support, are BSi Certified to ISO9001 since 1991 and have an extensive range in stock.

How can I see and update my account details?

Once you've registered with Rayleigh Instruments, you can sign in to your account at any time to view and update the personal details you have saved. Just click on the My Account link that appears at the top of every page an log in.

How do I return a product?

You will need to contact our Customer Support team who can raise a RMA number for you and talk you through the returns process. Please note that Rayleigh Instruments will not accept any returned goods without a RMA (Return Merchandise Authorisation) number. Please see our Returns and Refunds page for more details.

What if I want an exchange or want a refund?

Please see 'How do I return a product?' above.

How do I make a complaint?

We are committed to supplying high-quality products and providing excellent Customer Service. If for any reason something does go wrong, we would like the opportunity to try and put this right for you.

The quickest and easiest way to have your issue resolved would be to call us on one on +44 (0) 1245 428500, however if you would like to email us please use our Contact Us form.  We aim to respond to all emails within 24 hours (excluding weekends and Bank Holidays)..

Please have any pertinent Quotation, Order, Order Acknowledgement and Delivery information to hand so that we can get to the bottom of the problem for you as soon as possible. (For security and training purposes, telephone calls to and from Rayleigh Instruments offices may be recorded and monitored.)

Our Offices are open from Monday to Friday, 9am - 5:30pm UK time.

What is the website's privacy policy?

You can view our full Privacy Policy statement Here.

What are your terms of sale?

You can view our Terms and Conditions of Sale Here.