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Quality Systems

BSi (British Standards Institution) Logo

BSi (British Standards Institution) is the National Standards Body of the UK, responsible for facilitating, drafting, publishing and marketing British Standards and other guidelines..

BSi Certification

We at Rayleigh Instruments Ltd have established a quality management system that is relevant to the purpose of our business and complies with the requirements of BSi ISO9001:2015 Quality Management.

Certificate Number FS 12165 - [ Click to View ]

BSi Quality Management Registered Logo Certificate Number FS 12165

Quality Policy

Our Aims

Our Vision :

To be recognised as a world leader in the energy monitoring industry, by providing innovative solutions that enable our customers to gain commercial advantage.

Our Mission :

To offer our customers top quality competitively priced products and systems, with the best possible technical and customer support.

As well as offering a wide range of standard items from stock, we can also provide bespoke solutions through our design team which can help our customers gain advantage over their competitors.

We want our customers, and potential new customers, to feel as though they are receiving the best possible care, attention, and experience when making contact with us. We aim to do this by focusing all staff on how to handle enquiries professionally and efficiently in a way that satisfies or even exceeds our customers’ expectations.

We believe that the above words outline our commitment, not only to our own business growth, but also to our customers’ so that we can all work together to our mutual benefit well into the future.

Our Values

Integrity

  • Deliver what we promise
  • Be Trustworthy
  • Compete fairly
  • Do not improperly influence others or let them improperly influence us
  • Be honest

Excellence

  • Take pride in what we make and do
  • Have complete focus on ensuring total customer satisfaction
  • Act with a sense of urgency
  • Achieve excellence by taking responsibility for getting it right
  • Take ownership for getting it done

People

  • Treat others with respect
  • Utilise the talents of our team
  • Strengthen our team by training and recruiting the best
  • Collaborate with employees, suppliers and customers
  • Earn trust of others

Commitment

  • Be committed to Rayleigh Instruments success
  • Protect the health and safety of others and ourselves
  • Are personally accountable to reach our goals
  • Insist on the highest standards

Environment

  • Prevent waste by minimising the use of materials, energy and water
  • Minimise the impact of our business on communities and the environment
  • Develop better systems that integrate and optimise resources and reduce our environmental impact
  • Comply with environmental laws and regulations, and expect that our suppliers to do the same

Full statement and business manual available on request.

Links and Affiliations

To see a comprehensive list of our Links and Affiliations please Click Here